Frequently Asked questions

1.Are your football boots Authentic?
Q1 :Our football shoes are directly from the factory, they are original.
Q2:Do I need to pay the extra tax?
No, normally there is no sales tax on our website. 

Q3. If I can't place an order successfully online? What shall I do then?
If you have this problem, please try the following steps: 
First, please clear the cookies, refresh the browser,turn off Firewall and then try again. 
Second, if the problem is still there, please change another computer or use another internet browser, such as Firefox, and then try it again. Or you can try to login after 24 hours. 
Third, if above steps still don't work, you can contact us by email.We will do our best for you.

Q4. What are your methods of payment?
We accept,credit card,including VISA and MasterCard.T/T. Wise.

If you'd like to use T/T, Wise, you can enjoy some discounts on your order. Please contact our customer service Email: support@prodirectkickz.com

Q5.Is my payment on your site secure and safe?
we know how important it is to securely store any of your personal information. Our website maintains the best levels of security by using high-level SSL encryption technology, and the most advanced security software currently available for online transaction.

Q6.What would happen if my order go through or no?
 
If you pay successful on orders that you will receive an order confirmation email in 24-48 hours.

Q7.Why do you charge my card more than your products price display on the website?
We only receive the products price display on the website. Credit card payment will be over charged around 5% for the International Monetary Conversion Fees by the third party. It charges some extra handling charges, we didn't got it. Hope you can understand.

Q8.Where do you ship and what are your shipping rates?
1. WorldWide free shipping to door.
2. We will provide you with tracking number by e-mail once your packages have been shipped out.
Q9.How long will you receive a refund ?
It takes time to process your refunds, Please note it usually takes 7-20 days to appear on your credit card account.

Q10.Will I have to pay any additional fee for the exchange or refund?
It depends. If for any reason you are not satisfied with the products, you should pay for the shipping fee and shipping fee for item exchange. If you request for a refund, the initial shipping is nonrefundable.